Application Support Services

IBM Certified support and application support for all of your analytics needs.

We run a dedicated support desk covering the current IBM Cognos suite, as well as legacy versions.  Our customers benefit from a dedicated support number and are able to log and track issues via their own page on our support portal.

Most problems are small configuration issues or knowledge gaps, which we will help solve, and recommend any future actions or training required. On the rare occasion that that a software bug or defect is identified, we will act on your behalf to expedite a resolution with IBM.

We are proud of our friendly, approachable and patient support service.

Annual Support and Subscription

IBM Cognos on-premise software is sold as a perpetual licence, inclusive of a support and subscription fee in the first year. This fee is renewable annually. It entitles the customer to free IBM upgrades and fix packs and support for any software defects. If renewed through Aramar, it provides access to our support service as a first point of contact.

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As an IBM Gold Business Partner we are proud to have achieved Platinum status for client satisfaction

 

Before we could move to the cloud, we needed to do a pretty big upgrade to our existing system, including moving to a new consolidation engine. Since Controller is a critical system for Premier Foods, we wanted to mitigate risk during the transition, so we looked for an experienced partner. Aramar is one of the few companies in the UK with Controller expertise—they have dedicated Controller consultants, and they had already helped several other companies migrate to the cloud.

Premier Foods

During the pandemic, more than 50% of our employees were classed as key workers, helping to ensure that people got the food and medicines they needed. Accurate planning and forecasting is essential to keep our customers’ vehicles on the road, and Fast Financials from Aramar will play a key role in helping us maintain and improve our service levels as the business grows.

Lewis Bryan
Marshall Fleet Solutions

Application Support

In addition to standard support and subscription, we provide for some of our customers a further enhanced level of support. This provides peace of mind covering specific critical applications rather than general software, or dedicated cover at certain critical times. Please get in touch if you would like to discuss this further.

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How can we help you? Enquire today to find out

 

Get in Touch

For any enquiries, please fill in the contact form or contact us via phone or email. We look forward to speaking with you soon.

Call us

0330 124 2797

Email us

contactus@aramar.co.uk

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