Application Support Services
IBM Certified support and application support for all of your analytics needs.
We run a dedicated support desk covering the current IBM Cognos suite, as well as legacy versions. Our customers benefit from a dedicated support number and are able to log and track issues via their own page on our support portal.
Most problems are small configuration issues or knowledge gaps, which we will help solve, and recommend any future actions or training required. On the rare occasion that a software bug or defect is identified, we will act on your behalf to expedite a resolution with IBM.
We are proud of our friendly, approachable and patient support service.
Annual Support and Subscription
IBM Cognos on-premise software is sold as a perpetual licence, inclusive of a support and subscription fee in the first year. This fee is renewable annually. It entitles the customer to free IBM upgrades and fix packs and support for any software defects. If renewed through Aramar, it provides access to our support service as a first point of contact.
As an IBM Gold Business Partner we are proud to have achieved Platinum status for client satisfaction
Application Support
In addition to standard support and subscription, we provide for some of our customers a further enhanced level of support. This provides peace of mind covering specific critical applications rather than general software, or dedicated cover at certain critical times. Please get in touch if you would like to discuss this further.
How can we help you? Enquire today to find out
Get in Touch
For any enquiries, please fill in the contact form or contact us via phone or email. We look forward to speaking with you soon.
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Other services from Aramar
Software License Renewal
For the majority of the IBM Business Analytics suite, the only way to buy licences is via the IBM partner network. As a Gold IBM partner, Aramar are able to negotiate better terms with IBM on Software Sales and can provide wrap-around support to help you get the best from the products you have purchased.
Analytics
Modern reporting and analysis solutions offer a game-changing experience for uncovering insights in your data. It provides a window into how your business is performing and allows you to make fact-based decisions. Self-service capabilities offer a smarter way to interpret information and create reports with stunning presentation.
Disclosure
Disclosure is the preparation of final reporting output for publication or delivery to statutory bodies. This may be Statutory Accounts, Annual reports, Industry returns, press releases etc.
