support

Dedicated to providing IBM Certified Support and Application Support

We run a dedicated support desk providing support for the current IBM Business Analytics suite, as well as legacy versions. Our customers benefit from a dedicated support number and can log and track issues via their own page on our support portal. Most problems are small configuration issues or knowledge gaps, which we will help solve, and recommend any future actions or training.

Application Support

Our Application Support package is an enhanced level of support available to our customers to provide additional peace of mind for your IBM systems. This goes above and beyond defect support and extends to queries, knowledge transfer and configuration changes as well as help and support with any issues.

Aramar can also manage tickets that need to be raised with the IBM support desk on behalf of our customers. We are experienced with how the IBM team operate and can often help to speed up the process as we are able to pre-empt the questions that will be asked.

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Annual Support and Subscription

IBM Business Analytics on-premise software is sold as a perpetual licence, inclusive of a support and subscription fee in the first year. This fee is renewable annually, which entitles the customer to free IBM upgrades and fix packs and support for any software defects. If renewed through Aramar, it provides access to our support service as a first point of contact. Our support desk will then manage these issues on your behalf with IBM.

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What our customers say

The move to IBM Cognos Controller on Cloud was a success, we’re now using a modern version of the software and we won’t have to worry about staying current in the future. This not only saves time for our IT team; it also puts us in an even stronger position in terms of auditing and compliance, with support for the latest IFRS standards.

Premier Foods

Before we could move to the cloud, we needed to do a pretty big upgrade to our existing system, including moving to a new consolidation engine. Since Controller is a critical system for Premier Foods, we wanted to mitigate risk during the transition, so we looked for an experienced partner. Aramar is one of the few companies in the UK with Controller expertise—they have dedicated Controller consultants, and they had already helped several other companies migrate to the cloud.

Premier Foods

Aramar’s product knowledge is very extensive.

Anglian Water

Cognos Controller has given us the flexibility to change structures, move companies between sectors, elevate a company or look at trends. This flexibility has been very, very valuable to us

Halma

We have not used a lot of consultancy, it has been a case of learning, experimenting and using Aramar in a mentoring capacity for advice, Aramar are very good at a quick fix, and I feel comfortable to pick up the phone.

Halma

…our finance team can deliver insight to the business faster and more reliably than ever before.

SCC

IBM recommended Aramar as Aramar have experience getting the Cognos products to work together.

Halma

Most of the calls we have raised this year have been resolved within a day and some of them have been quite lengthy.

Anglian Water

We had a vision of distributing dashboards throughout the business on mobile devices, Aramar has enabled us to make that dream a reality. We have turned our data into the rich information we were looking for.

Apollo Fire Detectors

Planning Analytics is working well for us and we have had no issues with it since we switched over. I personally find it much easier to use than the prior version.

eNett International

I liked the ease of the Aramar solution, the professional look for easy reporting. It’s the first solution I have seen that lets us do it all in one place.

Media

I have used Aramar as our IBM Business Partners for a number of years. They have always shown a good understanding of our business needs and what we want to achieve and developed the system and processes to meet those needs.

Acteon

During the pandemic, more than 50% of our employees were classed as key workers, helping to ensure that people got the food and medicines they needed. Accurate planning and forecasting is essential to keep our customers’ vehicles on the road, and Fast Financials from Aramar will play a key role in helping us maintain and improve our service levels as the business grows.

Marshall Fleet Solutions

The most important decision we made on our project was working with Aramar. Their expertise was crucial to delivering on our objectives within such a tight timeframe. And as we continue to build our corporate finance function, it’s great to know that Aramar is always there at our side

Sharp

We have worked with Aramar for a number of years on our IBM systems, including initial IBM Controller system implementation, and subsequent migration of Controller and Planning Analytics to IBM Cloud SaaS which were all successful projects.

Renewable Energy

Whenever we have contacted Aramar for advice they have always been helpful and willing to assist where they can.

Specialised Recruitment

Aramar take all the hassle out of software support. Whether it’s providing the full range of support from training to implementation, development & technical support, to someone to bounce ideas off or sharing the roadmap of upcoming features.

 

Specialised Recruitment

We have a history of working with Armar in the past, which was to a high quality. We’re comfortable with Aramar managing the project and moving the management of our licence to them.

The project outcome was successful, our objectives were achieved plus value-added in the use of Cognos.

Specialised Recruitment

Aramar provided strong guidance for the smooth transition from our On Premise environment to SaaS, which required strong efforts by all parties. 

Specialised Recruitment

Aramar provided alot of support in the communications and the timing of communications, which is key in managing a project with global users with a multitude of other priorities. 

Specialised Recruitment

The approach from Aramar, in terms of planning at the initial stages and through the project, ensured a successful outcome of the project. At no time did we feel left in the dark, or on our own for a project of this magnitude. The support was always on hand. 

Specialised Recruitment

Excellent work by the whole team at Aramar

Your expertise lead to the successful outcome of the project.

Specialised Recruitment

How can we help you? Enquire today to find out

For any enquiries, please fill in the contact form or contact us via phone or email. 
We look forward to speaking with you soon.