Shafique comes along having worked in a support capacity in all of his previous roles. He brings with him experience of working with AWS, data centres and Citrix within a SaaS and on-premise environment.
He has a passion for delivering a positive Customer Experience for all support, consultancy and training opportunities. Shafique is more than comfortable talking to end users face to face, onsite or via video calls.He works systematically and applying a logical approach taking into account only the relevant details that are needed. He has huge customer empathy knowing the frustrations of customers when things are not working as expected. As a Support Consultant he doesn't just fix things, he puts in a corrective and preventative action to a problem.