We run a dedicated support desk providing support for the current IBM Business Analytics suite, as well as legacy versions. Our customers benefit from a dedicated support number and can log and track issues via their own page on our support portal. Most problems are small configuration issues or knowledge gaps, which we will help solve, and recommend any future actions or training required. On the rare occasion that that a software bug or defect is identified, we will act on your behalf to expedite a resolution with IBM. We are proud of our friendly, approachable and patient support service.
IBM Business Analytics on-premise software is sold as a perpetual licence, inclusive of a support and subscription fee in the first year. This fee is renewable annually, which entitles the customer to free IBM upgrades and fix packs and support for any software defects. If renewed through Aramar, it provides access to our support service as a first point of contact. Our support desk will then manage these issues on your behalf with IBM.
In addition to standard support and subscription, we offer our customers a further enhanced level of support. This provides peace of mind covering the customers applications rather than general software, or dedicated cover at certain critical times. Application support is available in 25-hour packs, which are then called off incrementally when issues arise. Please get in touch if you would like to discuss this further.
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