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Customer Success Manager

Location – Remote First within the UK.

Hours – 30-37.5 hour per week to be agreed.

Salary – £25,000 – £30,000 FTE, depending on experience.

Role Description

We are expanding our customer success team to support our growing number of customers. The mission of Customer Success at Aramar is to develop healthy, trusting, and stable customer relationships to help retain clients and benefit from long-term revenue, advocacy opportunities and revenue expansion opportunities.

Aramar are an IBM Gold Business Partner, focused on IBM Analytics Software for Financial Performance Management and BI.

We are looking for an enthusiastic, curious, and motivated Customer Success Manager with great communication skills to join our team at Aramar.

​The Customer Success Manager will own the relationships with Aramar clients, supporting them as they use IBM software to drive change, modernise, and get the most from their software.

Our clients work in different industries, and range from Medium Businesses to International, FTSE listed companies.

The key activities that this role involves are:

  • Customer retention.
  • Increase revenue from existing customers.
  • Encourage customer advocacy and ensure high satisfaction levels.
  • Encourage customers to engage with the Customer Success Programme.

The Role in Practice

The role of the Customer Success Manager is designed to provide the following functions:

  • ​Own the relationship with a book of customers, helping them to utilise product functionality that helps them to achieve their goals.
  • Help clients achieve optimal value from their IBM products and Aramar services through education and events.
  • ​Build strong relationships with customer contacts and support them to become champions of the product internally. ​
  • Act on behalf of the customer within Aramar to ensure the customer’s interests are considered.
  • Represent the customer’s interests when interacting with software vendors.
  • Identify, generate, and be involved in new revenue opportunities with existing customers, and liaise with Sales Manager and Operations Manager at the appropriate time.
  • Ensure a smooth renewals process for the customer, working on their behalf with IBM.
  • Nurture customer advocacy that benefits the customers, their organization, and Aramar.
  • Continually assess existing processes and identify areas for improvement.

Wider Awareness

A Customer Success Manager will have a general awareness relative to their area of expertise but within the context of our business.

They will have:

  • High-level knowledge of our core supported product sets.
  • A full understanding of what makes Aramar different from it’s competitors.

Skills and Experience

  • Excellent written and verbal communication skills, able to notice our brand tone of voice.
  • Excellent interpersonal skills, the ability to build relationships at operational and executive levels.
  • Excellent organisational skills, and the ability to prioritise and manage their own time.
  • Ability to empathise and to understand a situation from all sides.
  • Determination to see issues through to resolution.
  • A desire for continuous improvement.
  • A basic understanding of Customer Success Management as a discipline/profession.
  • Ideally 1+ years’ experience in a Customer Success related role in a SaaS company.
  • Self-motivated, self-starter.
  • Flexible, can-do attitude.
  • Although not essential, an understanding of the role, function, challenges, and opportunities of the finance function within a business.

Hiring timeline 

This position will be advertised until 23rd February 2024.

Shortlisting will take place throughout the duration of the advert. This may mean that the vacancy could close early should a suitable candidate be found.

If you are interested in applying for the role, please email your CV and covering letter to

Please note that we require that all candidates are able to demonstrate their eligibility to work in the UK.


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