---
title: "How To: Fix the Intercompany button not appearing in IBM Controller"
description: "**No ‘Intercompany’ pop up screen appearing when button is selected.** When trying to enter intercompany data via the intercompany button, the pop-up screen does not appear. **Resolving the problem.** 1. Click \"Maintain / User / Personal Defaults > tab Layout (2)\"…"
url: "https://www.aramar.co.uk/knowledge-share/ibm-controller/how-to-fix-the-intercompany-button-not-appearing-in-ibm-cognos-controller/"
updated: "2026-01-19"
category: IBM Controller
---

# How To: Fix the Intercompany button not appearing in IBM Controller

**No ‘Intercompany’ pop up screen appearing when button is selected.**

When trying to enter intercompany data via the intercompany button, the pop-up screen does not appear.

**Resolving the problem.**

1. Click "Maintain / User / Personal Defaults > tab Layout (2)"
2. Untick the box 'Save Window Size':

![](https://www.aramar.co.uk/wp-content/uploads/2023/04/How-To-Fix-the-intercompany-button-not-appearing-in-IBM-Cognos-Controller.png)

1. Click Save
2. Logoff from Controller and re-launch the Controller client.

This change needs to be done for **EACH** Cognos Controller database that you use.

Previous known reason for this behavior has been seen when the user is using Controller / the Intercompany function across 2 screens (dual monitors).

The next time the user logs into Controller and uses the Intercompany function, but this time using only 1 screen, when the user uses the Intercompany function, Controller still remembers the previous Window/location of the pop box – which was previously on the 2^nd screen.

Unticking the ‘Save Window Size’ prevents Controller from remembering the last know windows position.